Customer Privacy Notice
This explains what information I hold about you and what I do with it
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact details
Telephone: 07826362723
Email: clairesmithpsychotherapy@gmail.com
What information we collect, use, and why
I collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Health information (including dietary requirements, allergies and health conditions)
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Call recordings
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Records of meetings and decisions
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Information relating to compliments or complaints
I also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
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Health information
I collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Health and safety information
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Safeguarding information
I also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
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Health information
I collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Customer or client accounts and records
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Information relating to health and safety
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Correspondence
I also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
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Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information
Client notes and information are held for seven years from the date of our final session and then destroyed securely. Some records may be deleted earlier.
For more information on how long I store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Others I may share personal information with
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Organisations we’re legally obliged to share personal information with
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Emergency services
How to complain
If you have any concerns about my use of your personal information, you can make a data protection complaint to me:
Email: clairesmithpsychotherapy@gmail.com
If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113